Updated: January 26, 2012
uberSVN's Professional Support Bolt-On Option for Jenkins
WANdisco's legendary Apache Subversion support is now available for your Jenkins deployment! Our support staff are fully trained Jenkins experts, and we pride ourselves on ensuring that you get the most out of your Jenkins deployment. In a perfect world, you'd never need a support contact and everything 'just works,' but no software is perfect, and we pride ourselves on keeping your business running smoothly. Our Jenkins Support suite of services act as a bolt-on to your existing uberSVN Support services. We provide a 'safety net,' allowing you to gain access to experts whenever you need them, to ensure that your mission critical services have the maximum available uptime. Our focus is on maintaining the level of performance you need, by providing:
- 24-by-7 online, phone and email support. We'll also be happy to schedule a video call if you wish to see our faces - a personal touch valued by a lot of our customers.
- Guaranteed response times - every customer is a VIP to us! We'll work hard to ensure that we hit our guaranteed service response times.
- Automated delivery of fixes and upgrades - distribution of fully tested and regression tested software.
- Global coverage from the US and Europe. This covers your Jenkins deployment, but we'll also endeavour to support any/all customizations you've built alongside your Jenkins deployment.
WANdisco Jenkins Professional Support packages include:
| Silver | Gold | Platinum |
| PROBLEM RESOLUTION | |||
| Support Hours | 8 x 5 (Pacific Time or GMT) |
24 x 5 (Pacific Time or GMT) |
24 x 7 (Pacific Time or GMT) |
| Online Case Tracking | 24 x 7 | 24 x 7 | 24 x 7 |
| Phone Support |  |
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| Email Support | |
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| Named Support Contracts | 2 | 5 | 10 |
| Case Allotment | 80 | 150 | Unlimited |
| GUARANTEED RESPONSE TIMES | |||
| Priority 1 - CRITICAL | 4 Hours | 2 Hours | 1 Hour |
| Priority 2 - HIGH | 14 Hours | 16 Hours | 7 Hours |
| Priority 3 - MEDIUM | 72 Hours | 48 Hours | 24 Hours |
| Priority 4 - LOW | 10 Days | 7 Days | 24 Hours |
| OPTIONS | |||
| Updates | |
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| uberSVN Health Check | |
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| Indemnification | |
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| PRICING | $ 2,995 | $ 5,695 | $ 8,995 |
